Terms & Conditions

Simpsons of London
Effective Date: 05/08/2025

1. Introduction

These Terms & Conditions govern the use of the www.simpsonsoflondon.co.uk website (“Website”) and the purchase of products from Simpsons of London (“we”, “our”, “us”). By accessing our Website and/or placing an order, you agree to be bound by these Terms.

If you do not accept these Terms, you must not use our Website or purchase our products.

2. About Us

Simpsons of London is a UK-based company specialising in Candle Sand, candles, candle accessories, and related products.

  • Website: www.simpsonsoflondon.co.uk

  • Telephone: 0207 101 3333

  • Postal Address: Wyddial Byre, Wyddial, SG9 0EL

3. Eligibility

You must be at least 16 years old to purchase from our Website. By placing an order, you confirm that you meet this requirement.

4. Product Information

  1. All product descriptions, images, and specifications are provided in good faith.

  2. Colours may vary slightly from those shown on screen due to monitor settings and manufacturing variations.

  3. Product images are for illustrative purposes only; actual products may differ slightly in appearance.

  4. We reserve the right to change product designs, packaging, and specifications without prior notice.

5. Prices & Payment

  1. All prices are shown in Pounds Sterling (£) and include UK VAT where applicable.

  2. Delivery charges are shown separately at checkout.

  3. We accept payment via major credit/debit cards and PayPal.

  4. Payment must be made in full before orders are dispatched.

6. Ordering & Contract Formation

  1. When you place an order, you will receive an order confirmation email – this acknowledges receipt but does not constitute acceptance.

  2. A legally binding contract is formed when we dispatch your goods and send you a dispatch confirmation.

  3. We reserve the right to reject any order if:

    • Products are out of stock.

    • Payment is not authorised.

    • There has been a pricing or product description error.

7. Delivery

  1. We deliver to addresses within the UK and selected international destinations.

  2. Delivery timescales are estimates only and may vary during busy periods.

  3. Risk of loss or damage to goods passes to you upon delivery.

  4. If delivery cannot be completed due to incorrect address details or failure to accept the parcel, additional delivery costs may apply.

8. Returns & Cancellations

8.1 Consumer Rights

If you are a UK consumer, you have a statutory right to cancel your order within 14 days from the day after you receive the goods.

8.2 Returns Policy

  1. Products must be returned unused, in original packaging, and in a resalable condition.

  2. Certain items (e.g., personalised or custom-made products) are excluded from returns unless faulty.

  3. Refunds will be processed within 14 days of receiving the returned goods.

  4. Return postage costs are the responsibility of the customer unless the product is faulty or incorrect.

9. Faulty or Damaged Goods

  1. If goods are faulty or damaged, please contact us within 7 days of receipt.

  2. We will arrange a replacement, repair, or refund in line with the Consumer Rights Act 2015.

10. Liability

  1. We shall not be liable for any loss or damage arising from the misuse of our products.

  2. Except as required by law, we will not be liable for indirect or consequential losses.

  3. Our total liability for any claim shall not exceed the price paid for the goods in question.

11. Intellectual Property

  1. All content on this Website, including images, text, graphics, and logos, is owned by Simpsons of London or licensed to us.

  2. You may view, download, and print materials for personal use only. Commercial use or reproduction without permission is prohibited.

12. Privacy & Cookies

  1. We process personal data in accordance with our Privacy Policy.

  2. Our Website uses cookies to improve your experience – by using our site, you consent to our use of cookies.

13. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control (e.g., strikes, natural disasters, pandemics).

14. Governing Law & Jurisdiction

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

For queries regarding these Terms & Conditions, please contact:

Simpsons of London
Wyddial Byre, Wyddial, SG9 0EL
0207 101 3333